Make the right first impression
Get all of your support requests in a single stream and ensure the premium quality of your customer service with Televend.
Real-Time Ticket Stream
Track all support tickets in a single place, regardless of their source. Whether it is a machine generated event, user call or email, or generated by technician in the field, all tickets come together in one stream.
Ticket Management
Work on tickets more efficiently based on their priority status. Automatically assign to the responsible operator, reply directly to the client from the call center, and update the ticket status based on your work process: approved, in progress, closed, etc.
Manage on the go Through Mobile App
View tickets, communicate with the dispatching team and resolve ticket easily on the go through the mobile app.
Ability to manage ticket from the app, add breakdown and resolution details, time spent on the issue, spare parts used, etc.
The technician can view the spare parts inventory and order the part directly from the app.
The customer can sign as an approval for spare part order or conformation of issue resolution.
Time tracking is monitoring the resolution time, from starting the route to ticket completion.