TELEVEND CUSTOMER SUCCESS STORIES

FAKO-M & Televend:

30% Increase in Sales and Higher Work Efficiency

QR Code Voucher Auto Vend

Region

Germany, Europe

Use Case

Route and Logistics Optimization

Televend Products

Televend Box & Televend Cloud

FAKO-M Getränke GmbH is one of the largest beverage wholesalers in North Rhine-Westphalia in Germany. Michael Pauli, Sales Manager for the Vending Sector, explains how they use Televend to improve their logistics operations, increase routing efficiency and grow sales on their vending machines by 30%.

How did Televend help with the route optimizations?

FAKO-M was looking for a solution to help them make their logistics process and routing operations more efficient. With Televend their business is more focused.

“We know exactly what routes need to be done each day. We no longer need to carry extra products on routes that are not needed for fillings. The right in time approach to routing has helped us save every third route, and the sales improvements have made our business more sustainable.”

THE CHALLENGE:

  • Lack of machines visibility
  • Suboptimal logistics operations
  • COVID restrictions

THE TELEVEND ADVANTAGE:

  • Real-time machine monitoring
  • Smart visit prognosis
  • Better planning for visits
  • Transparency of transactions
Trust Customers

Customer relations is of great importance to FAKO-M. Since using Televend they’ve gained more trust from their customers, because of the improved transparency. They can give guest roles to the clients, who can see the transactions and sales themselves. The clients see that everything on the invoice is exactly what has been sold, which has improved the relationship between FAKO-M and their clients.

How was your experience with Televend?

The team was immediately impressed. It didn’t take long to start seeing positive changes in the daily work. Route optimization was the first thing they noticed.

Fako M Beverages Case Study

“The problem we were trying to solve was designing our logistics better. When everything works in real-time, we can work more profitably. Our routes are optimally planned, and we know when it is the right time to fill. This has proven especially useful, during the COVID pandemic.”

The Implementation

Televend platform was implemented in 2020. It took about 9 months, as the whole process was delayed due to the pandemic.

“We needed to organize internally, but luckily with the help of the Televend team and Televend’s German partner Vendcult, it all went smoothly and now 100% of our cold drink machines runs on Televend.”

What had impressed you the most?

Highlight of Televend features FAKO – M finds the most useful.

What are the plans for Televend in the future?

Televend meets our requirements for the future! We are very happy with the system, next we plan to onboard more people in our team to Televend and start using the Televend Wallet solution. We plan to implement it early next year, 2022. Cashless payment systems are more and more an issue. Companies that won’t invest in a solution for it might face challenges in the future.

Quote

“We see Televend as our competitive advantage. Investing in Televend was an absolute must for us.

Fako-M Logo

About FAKO-M:

FAKO-M Getränke GmbH is one of the largest beverage wholesalers in North Rhine-Westphalia in Germany. The company was first founded in 1946 as a Coca Cola concessionaire and has been in the industry for over 75 years. It is based in Germany, and works on 3 locations in Neuss, Bocholt, and Hamm.

This industry-independent family company, currently it counts about 600 employees. Their focus is on gastronomy, retail, and business market and they are serving large, small, and medium-sized customers, airports, events, restaurants, offices, etc.

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Which Televend products were used by FAKO-M?

Televend Box

Small device installed into any vending machines which collects all data from the machine and payment systems including and uses it to communicate with machine and other systems, such as Televend Wallet or Televend Cloud.

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Televend Cloud

A web app gives an overview of vending or coffee machines network in real-time – sales and stock, machine and payment system errors, etc. It comes with supporting mobile apps for both staff on the field and warehouse workers.

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